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Popular UK internet provider BT has been reported to be severely limiting the speed to services like YouTube and the BBC’s iPlayer service in peak times. This has resulted in customers who are paying for an 8 Mbps connection achieving speeds no faster than 1 Mbps from around 5pm to midnight, when internet usage is at its highest. The only place to find this information is deep inside the hefty ‘small print’ of the contract.
BT isn’t the only ISP who throttle users without giving them clear indication or warning, but BT have entered the spotlight as the BBC themselves question BT’s traffic shaping policy. There hasn’t been much response from BT so far other than the typical response claiming they make the bandwidth cuts “in order to optimise the experience for all customers” but the company have mentioned they are in talks with the BBC about the issue. It’s nice to see bigger companies getting involved though, even if they only do so when the capping affects their own potential to gain customers.
Check the Fair Usage Policy commonplace with cheap unlimited broadband deals
Fair use policies are certainly something that many consumers feel aren’t regulated enough in the current broadband climate, and it’s easy to see why with companies often cutting speeds of bandwidth without giving clear indications as to limits, times or what constitutes ‘fair’. It’s examples like this that only further prove that we need better consumer laws when it comes to what speeds ISPs provide.
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