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New research has shown broadband customers may be paying top dollar when calling their ISP’s for technical support.
A study by consumer watchdog Which?, who campaigns to get fairer deals for all consumers, found that 32 out of 45 technology companies charge their customers top rates for making calls to ISP helplines.
Supranet and Roxio have been found to use the highest charging 090 numbers, compared to BT, O2 and UK Online who offer an 0800 freephone number for their technical support.
The editor of Which? Computing, Sarah Kinder, said “some companies are using higher-cost numbers at their customers’ expense. If one company can offer cheaper rates on calls, then all of the firms should do so”
Other findings from the study revealed customers increasing frustrations over dealing with their ISP’s technical support including the time it takes to connect, the time it takes to resolve an issue and a lack of knowledge. 40% of customers cited slow and inconsistent speeds as a main issue.
Meanwhile, BT has been given the green light to go ahead with implementing its super-fast broadband network, which the company claims is up to ten times faster than the speeds available today.
So, when looking for cheap broadband deals, it may well be worth considering the costs of calls to customer support lines. It may also be worth calling a broadband providers support line prior to signing up, to see how long they take to answer a support call. If the call is answer quick, then perhaps you can jump on the net to get the best deal from that broadband provider.
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